Responsible Gaming at DraftKings Casino

At DraftKings Casino, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to promoting responsible gaming practices and providing our players with the tools, resources, and support they need to stay in control. Our responsible gaming program is designed to help you make informed decisions, recognize potential warning signs, and access help whenever you need it. Whether you are using the DraftKings app, our online casino platform, or our sportsbook, we take your well-being seriously at every step of the journey.

Our Commitment to Player Safety

Here at DraftKings Casino, we operate under strict licensing requirements across multiple regulated jurisdictions, including New Jersey, Pennsylvania, Michigan, Connecticut, West Virginia, and Ontario. Each of these regulatory bodies requires us to maintain high standards of player protection. We do not simply meet the minimum requirements — we strive to exceed them. Our responsible gaming framework is built on the principles of prevention, awareness, intervention, and ongoing support.

We understand that for some individuals, gambling can become problematic. Our DraftKings online casino platform incorporates a wide range of tools to help players manage their activity and maintain healthy habits. We encourage all users to take advantage of these features proactively, not only when a problem has already developed.

Responsible Gaming Tools Available to You

Our DraftKings Casino platform provides a comprehensive suite of self-management tools, all accessible directly through your account settings. These tools are available to all registered players at no cost, and we encourage you to use them freely.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, we will not allow you to exceed it within the specified time period. Lowering a limit takes effect immediately, while increasing a limit may require a cooling-off period to ensure responsible use.

Loss Limits

At DraftKings Casino, we give you the ability to cap the amount you can lose over a given period. This tool is designed to help you stay within your personal budget and prevent chasing losses, which is one of the most common signs of problem gambling.

Session Time Limits

We offer session time limits that restrict how long you can remain logged in and actively gambling during a single session. You may also enable on-screen reminders that alert you to how long you have been playing.

Reality Checks

Our DraftKings Casino platform can send you periodic notifications reminding you of the time you have spent gambling. These prompts are designed to encourage mindful play and help prevent the kind of extended sessions that can lead to impulsive decision-making.

Self-Exclusion

If you feel you need a break from gambling, we provide self-exclusion options ranging from short cooling-off periods to permanent account closure. During a self-exclusion period, we will block access to your DraftKings Casino – real money gaming account and remove you from all promotional communications. We take self-exclusion requests seriously and process them promptly.

Account Cooling-Off Periods

We offer shorter-term cooling-off periods for players who simply want to take a step back without committing to full self-exclusion. These temporary breaks can be set for 24 hours, 72 hours, one week, or longer periods, depending on what you need.

Recognizing Problem Gambling

We want every player using the DraftKings app and our casino platform to be aware of the warning signs of problem gambling. Early recognition is key to getting timely help. You may be experiencing difficulties if you notice any of the following:

You spend more money or time gambling than you originally intended
You feel restless or irritable when you try to cut back or stop gambling
You gamble to escape stress, anxiety, depression, or other emotional problems
You chase losses by continuing to gamble in an attempt to win back money you have lost
You lie to family members, friends, or colleagues about your gambling activity
You borrow money or sell possessions in order to fund your gambling
Your gambling has negatively affected your relationships, work, or financial stability
You have tried to stop gambling before but have been unable to do so

If any of these situations apply to you, we strongly encourage you to use our self-exclusion tools and to reach out to one of the support organizations listed below. You are not alone, and help is available.

Protection of Minors

At DraftKings Casino, access to our casino games — including slots, live dealer tables, and all real-money wagering — is strictly limited to individuals aged 21 and older (19+ in Ontario). We implement robust age and identity verification procedures to prevent underage gambling. If you share a device with minors, we strongly recommend using parental control software to restrict access to gambling websites and applications.

We take underage gambling extremely seriously. Any account found to be registered by or used by a person under the legal age will be immediately suspended, and all funds may be withheld pending investigation. Our Draft Kings Casino team is trained to identify and act on any suspicion of underage access.

Gambling Should Never Be...

We want to remind all players using our DraftKings Casino platform that gambling is a form of entertainment, not a way to make money or solve financial problems. We encourage you to keep the following principles in mind whenever you play:

Never gamble with money you cannot afford to lose
Never borrow money specifically for gambling purposes
Do not gamble when you are under the influence of alcohol or other substances
Do not use gambling as a coping mechanism for stress, depression, or anxiety
Always set a budget before you begin and stick to it
Take regular breaks and never chase your losses

Support Resources and Helplines

Our DraftKings Casino team is committed to connecting players with professional help whenever it is needed. We provide the following resources and encourage any player who may be struggling to reach out immediately:

National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537) — available 24/7 for call, text, and chat
Gamblers Anonymous: www.gamblersanonymous.org — peer support groups across the US and Canada
National Council on Problem Gambling (NCPG): www.ncpgambling.org
ConnexOntario (Ontario players): 1-866-531-2600
Problem Gambling Institute of Ontario: www.problemgambling.ca
Responsible Gambling Council (Canada): www.responsiblegambling.org

You can also contact our support team directly via the Help Center at support.draftkings.com. Our team is available through live chat and ticketing to assist you in activating any of our responsible gaming tools or to guide you toward appropriate resources.

Our Ongoing Responsibility

We at DraftKings Casino continuously review and improve our responsible gaming program. Our staff receives regular training to identify and sensitively address signs of problem gambling. We also contribute to industry-wide efforts to advance research, education, and treatment of gambling disorders.

We believe that sustainable, responsible gaming is good for players and good for the industry. Our Draft Kings Casino platform is designed with your long-term well-being in mind — because we want you to enjoy our services safely, today and in the future. New players are also welcome to explore our DraftKings Casino bonus offers, which are designed with fair and transparent terms. If you have any questions about our responsible gaming policies or need assistance activating any of the tools described above, please do not hesitate to reach out through our Help Center or via the DraftKings Casino login page at any time.

Content updated: July 21, 2026